Refund Policy

We offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased are damaged/faulty upon receipt.

Goods cannot be returned or exchanged if the customer has simply changed their mind.

Refunds & Exchanges will only be offered on full priced items only .

Unfortunately sale or discontinued items cannot be exchanged or refunded.

Please email team@thebikestation.co.nz to start a refund request.